FAQ

Bank Transfer: You can pay by making a direct bank transfer to our corporate account. You will receive the bank details via email once your Order has been completed!

Payment Cards: The transaction is made through the certified VivaWallet payment system. Fast, secure and reliable, it accepts all types of credit, debit or rechargeable cards with anti-fraud protection for our customers. Supports payments up to 1000€.

Cash on Delivery: Pay your Order directly to the courier at the time of Delivery! Supports payments up to 200€.

Stockhemp (unless otherwise specified) dispatches Orders within 48 working hours and ships throughout Italy and Europe via BRT Express Courier, generally shipment times are 2-3 Days (3-4 for Sardinia and Sicily) from the time the courier takes charge.

The costs are 10€/Kg for all Italy, the total shipping costs of your order can be verified in your cart and in the checkout!

IMPORTANT: Remember that your order will not be shipped until the funds are transferred to our bank account.

Once the bank transfer has been received, the order will then be forwarded to the express courier as soon as possible.

Once the shipment is taken care of by the Courier you will receive the following day “Tracking code” via Mail, the code that will allow you to track the shipment of your order, starting from the first afternoon of the first business day after placing the order. You can click directly on the code that you find in the email and you will be redirected to the courier site with the Tracking Code already entered.

Orders placed on Friday will receive the email the following Tuesday, as the courier will take charge on Monday for orders placed at the weekend.

We remind you that the couriers work from Monday to Friday, so we do not receive deliveries on Saturdays, Sundays and public holidays.

The products are sealed inside sealed bags. All our shipping packaging is anonymous to give total privacy to our customers.

All products sold on StockHemp are legal for sale in Italy and have all the necessary certifications and analysis to make the product totally legitimate, so we want to report some warnings to avoid unpleasant inconveniences and to try to give a clearer information on the possession of our product:

Keep the product always safe and never transport it if it is not sealed in its original packaging and with all the purchase documentation, as you may be imprisoned by the police in order to ascertain the legitimacy of the product through laboratory analysis. The forces of order do not have available means and/or technologies that allow them to analyze the product in real time.
Always keep out of reach of children.
Product not intended for human use or consumption, therefore any improper use of the product cannot be considered responsible in any way our website.
The rules of procedure has decided to prohibit the sale to children under 18 years of age, by purchasing on the website you declare under your own responsibility to be of legal age.

We guarantee the traceability and certification of products throughout the production chain.

We have decided to select only the Organic Cannabis Light productions grown in Indoor protected and specially designed environments.

We constantly analyze every batch of goods and sample that we market, in every aspect in order to make sure that all the products in our light marijuana shop respect the limits of the law and do not contain substances that may make the product unsafe.

Visit the Sell your Product page to discover how to propose your lot and insert it in our shop! To discover how our process of acquisition and marketing of the lots proposed to us works Click here.

Bank Transfer: You can pay by making a direct bank transfer to our corporate account. You will receive the bank details via email once your Order has been completed!

Payment Cards: The transaction is made through the certified VivaWallet payment system. Fast, secure and reliable, it accepts all types of credit, debit or rechargeable cards with anti-fraud protection for our customers. Supports payments up to 1000€.

Cash on Delivery: Pay your Order directly to the courier at the time of Delivery! Supports payments up to 200€.

Stockhemp (unless otherwise specified) dispatches Orders within 48 working hours and ships throughout Italy and Europe via BRT Express Courier, generally shipment times are 2-3 Days (3-4 for Sardinia and Sicily) from the time the courier takes charge.

The costs are 10€/Kg for all Italy, the total shipping costs of your order can be verified in your cart and in the checkout!

  • In the Rebranding section choose a Product to customise.
  • Configure the Product with the available options and complete the order on the website, send your Logo with order number as a subject to: rebranding@stockhemp.it.
  • Our designers will process your labels and send you a confirmation document before printing and packaging.

Your branded product line will be shipped within 15 working days.
Accepted Logo Vector Formats: .pdf / .ai / .svg

Request a free example of your logo by mail or phone.

  • Send an e-mail to rebranding@stockhemp.it requesting a free digital label proof, indicate the product to be customised and attach your logo in .pdf or vector format.
  • One of our operators will take care of your request and our design department will process the free label proof to show you the final result before proceeding with the order.

 

IMPORTANT: Remember that your order will not be shipped until the funds are transferred to our bank account.

Once the bank transfer has been received, the order will then be forwarded to the express courier as soon as possible.

Once the shipment is taken care of by the Courier you will receive the following day “Tracking code” via Mail, the code that will allow you to track the shipment of your order, starting from the first afternoon of the first business day after placing the order. You can click directly on the code that you find in the email and you will be redirected to the courier site with the Tracking Code already entered.

Orders placed on Friday will receive the email the following Tuesday, as the courier will take charge on Monday for orders placed at the weekend.

We remind you that the couriers work from Monday to Friday, so we do not receive deliveries on Saturdays, Sundays and public holidays.

The products are sealed inside sealed bags. All our shipping packaging is anonymous to give total privacy to our customers.

All products sold on StockHemp are legal for sale in Italy and have all the necessary certifications and analysis to make the product totally legitimate, so we want to report some warnings to avoid unpleasant inconveniences and to try to give a clearer information on the possession of our product:

Keep the product always safe and never transport it if it is not sealed in its original packaging and with all the purchase documentation, as you may be imprisoned by the police in order to ascertain the legitimacy of the product through laboratory analysis. The forces of order do not have available means and/or technologies that allow them to analyze the product in real time.
Always keep out of reach of children.
Product not intended for human use or consumption, therefore any improper use of the product cannot be considered responsible in any way our website.
The rules of procedure has decided to prohibit the sale to children under 18 years of age, by purchasing on the website you declare under your own responsibility to be of legal age.

We guarantee the traceability and certification of products throughout the production chain.

We have decided to select only the Organic Cannabis Light productions grown in Indoor protected and specially designed environments.

We constantly analyze every batch of goods and sample that we market, in every aspect in order to make sure that all the products in our light marijuana shop respect the limits of the law and do not contain substances that may make the product unsafe.

Visit the Sell your Product page to discover how to propose your lot and insert it in our shop! To discover how our process of acquisition and marketing of the lots proposed to us works Click here.